Transforming Customer Service Operations for A US Retailer
A major US retail company with over 2,197 stores partnered with Nineleaps to enhance customer service operations by replacing a costly third-party platform. Nineleaps developed two custom web applications for order management and post-purchase support, integrating secure payments through Eckoh. This scalable solution reduced costs, improved operational control, and boosted customer satisfaction.Download the case study to learn more.
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