Home Case Studies Customizing IVR Analytics & Data Visualization

Customizing IVR Analytics & Data Visualization
For a Leading American Retailer

Architecting a customized, open-source data visualization ecosystem to ingest raw IVRS vendor data, empowering call center operations with flexible, highly actionable insights.

2100
Locations Supported
Custom
Superset Dashboards
Raw JSON
Ingestion Pipelines

The Challenge

The client sought to extract deeper, more actionable intelligence from their automated Interactive Voice Response System (IVRS). While an external vendor successfully implemented voice recognition to streamline call handling, the vendor's proprietary dashboards lacked the deep customization required for nuanced operational insights.

The Solution

Nineleaps engineered a robust data ingestion pipeline, channeling raw JSON files from an SFTP server into a centralized Apache Superset platform. This transition decoupled analytics from the vendor, democratizing data access and enabling the client to build highly tailored, comprehensive visualizations.

Services

  • BI & Self Service Analytics

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